30-DAY MONEY-BACK GUARANTEE
At Pentair Rocean, we pride ourselves in quality water filtration products. We want you to feel confident in your product, and as such, offer a 30-day, no questions asked, trial period. If you are not confident in your product, we will provide a refund minus shipping costs.
Pentair Rocean will accept return of Pentair Rocean items unused, unopened, and in original condition within 60 days of shipment for a full refund of your purchase price minus shipping costs.
If your return is received on or before 60 days after purchase, you will receive a refund minus shipping costs.
All returns must be shipped to Pentair Rocean and require prior authorization and a clearly-labeled Return Authorization Code ("RAC") on the outside of the return shipment package. This code entitles you to a full refund of the purchase price for the product(s) you ordered, no questions asked.
Ensure that the product you are returning is repackaged with all the parts, pieces and documentation that was included when you received it.
You are responsible for the return shipping costs on all products.
You are responsible for the cost of insuring the product during return shipping.
Shipping charges related to the original purchase are not refundable/reimbursed.
This offer is only applicable for products purchased directly from the Pentair Rocean website.
All returns will be inspected for completeness and damage. Systems altered or changed from their original manufacturer build and specs are not returnable. Taxes, brokerage, shipping, customs, and border crossing fees on shipments are not refundable.
HOW TO RETURN PENTAIR WATER SOLUTIONS PRODUCTS
Contact Pentair Water Solutions and request a Return Authorization Code by calling 1-888-764-3879
Or emailing Support@pentairrocean.com
Repackage the product with everything included in the package when you receive the product.
Clearly label the Return Authorization Code on the outside of the package. Pentair Rocean will not accept unauthorized returns.
Your return must be received by Pentair within 30 calendar days of the Return Authorization Code number being generated.
Ship your product to Pentair Water Solutions. For all products, you may use the carrier of your choice. Ship the product to the following address:
ATTN: PENTAIR ROCEAN RETURNS DEPARTMENT
2395 APOPKA BLVD.
APOPKA, FL 32703
ADDITIONAL DETAILS ON PENTAIR ROCEAN RETURNS
All returned products will be thoroughly inspected, and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the above and below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return Pentair Rocean reserves the right to charge a restocking fee up to 25%, at our sole discretion. Return processing may take up to 5 business days from the time your product is received.
RETURN AUTHORIZATION CODE (RAC)
Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return Policy, you may request a Return Authorization Number (RA) within 60 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon as possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at our sole discretion. Customers should call 1-888-764-3879 and speak with customer service to to get Support@pentairrocean.com the RAC. All returns must also contain all parts that were sent, along with all original packaging. Returns must have an RMA or RAC before being returned or the return shipment may be refused by Pentair Rocean
Pentair Rocean may, at our discretion, send you a pre-paid return label for you to return the product. If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs. If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Pentair Rocean shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse, will be paid by the customer, and are non-refundable. At our discretion, we may reimburse shipping charges related to the return of defective products inside the U.S. only.
IMPORTANT RETURN NOTICE
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied. The product(s) will be deemed not eligible for return to the manufacturer and will be returned to you. If Pentair Rocean, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee will be assessed.
For authorized returns within the 30-day money-back guarantee window, Pentair Rocean will initiate a refund minus shipping costs where applicable. when the product is received:
Your Return Authorization Code will be identified and marked as received.
The package will be inspected to confirm that it contains everything included with the product.
Your refund will be initiated according to the original payment type(s) for the order. Refunds will be sent to the original method of payment within 5 business days of receipt of the returned product.